Stephen Ma'ae is hands-down the best service advisor I’ve worked with in all my years of owning a Honda. I brought in my black 2018 Type R with a recurring A/C issue. Unfortunately, the repair wasn’t covered under my standard warranty, and although I had purchased an extended warranty, it wasn’t through this dealership. Despite that, Stephen went above and beyond, first submitting an exception request to Honda HQ in hopes of getting partial coverage. When that was denied, he didn’t stop there. He personally contacted my third-party warranty provider and took the initiative to navigate that process on my behalf. Thanks to Stephen’s persistence and commitment to customer service, what would have been a $2,000–$3,000 out-of-pocket repair was fully covered, even though the extended warranty wasn’t purchased at Norm Reeves Honda Irvine. That’s exceptional service. On top of that, the dealership staff made the entire experience seamless with friendly pick-up and drop-off service. If you’re looking for someone who truly advocates for the customer, ask for Stephen Ma'ae.

All the service staff who handle customer service are efficient, knowledgeable, and friendly.

I just want to say thank you to Aaron our sales rep for an amazing process in trading our Kia to a Honda Pilot. We very much appreciated how fast the process was, the communication, the service. We also want to thank Gus for all the help as well. Again this process wasn’t stressful at all and will refer any one here. This is the type of service that should be given to everyone.

Originally was looking to lease a Honda CR-V EX-L from 2 other dealerships. I was using TrueCar and San Juan and Costa Mesa contacted me. Last minute, I decided to look at this Honda dealership since it was only 10 mins from home. Jessica saw my inquiry and contacted me. I told her that I saw the inventory on the website and the car I wanted wasn't in stock. I told her I have another appointment in the same day. She said she'll get me the numbers and get back to me. We had a unique situation with 2 trade-ins as well. Jessica got back to me within 30 mins to get the deal I wanted in an even better car. She even gave me the numbers on the phone while the other dealerships did not. She went above and beyond and we went in the same day and walked out with our CR-V. Thanks Jessica!

We brought our car into Honda to see about getting a trade in and brought in our old Honda Pilot. We found a CRV we liked and they took a look at our Pilot. We later drove the Pilot home and found the key lock was broken and we were no longer able to lock the car. The key lock slot was no longer in the 6 O'Clock position and was unturnable. When we called back they denied all responsibility and were quite snotty about it. I thought that was a bad attitude for somebody who wanted to sell us a car. We were planning to buy the new car but now want nothing to do with them.

Stay away from this place, if you go for a regular service they will “find” any issue in your almost brand new car. Therefore if you go for a regular solenoids cleaning, you’ll be told your car is leaking oil and you need to replace the head gasket. Basically your car will be coming back all year long for costly repairs, and apparently management doesn’t care, they will tell you your car warranty expired, you should had bought extra warranty they offered. UPDATE Honda stepped up to cover major cost of the head-gasket job, where I paid small portion, thanks for that, but a head gasket job at only 30k miles 🧐Reviews are very favorable with the Honda 10th generation, that’s why people buys Honda, for its reputation…

Just bought Honda CRV from the Norm Reeves Honda Irvine store. The process was easy and our representative AJ was awesome. He listen to us and exactly helped us the way we want. I am big fan of Honda cars and Norm Reeves Irvine. I am very happy with my new car and thank you to AJ for being the best.

I'd like to share my recent experience with Norm Reeves Honda Irvine and Rork(Sales Consultant). Overall the experience was pleasant. The first day we arrived we were simply looking to test drive a Honda CR-V as we were comparing to the RAV4. Rork was courteous during the entire exchange. We weren't looking to make a purchase that same day and Rork respected that. We came back a second day to close on the deal. They offered their dealer add-ons but didn't pressure me when I didn't accept. To sweeten the deal Rork was willing to go out of his way and provide some free weather mats after the purchase was made. Sure enough, he was true to his word and contacted me a few days later to provide me with free weather mats. Overall I was happy with my experience and I would return back for my next vehicle purchase. I would also recommend this dealer and Rork for anyone looking to purchase a Honda.

They are insanely amazing. I bought a certified pre-owned accord here around 6 months ago. I had some sudden battery issue and had a tough weekend. However, in return, a used car director Chris replaced the $520 battery for free. (the battery is not covered by the warranty but they still did it for me!!) They're not just selling the car, but being fully responsible for what they sold. Thank you so much.

I’m writing this review to ensure that both Norm Reeves Honda Irvine and Honda’s corporate team are fully aware of the outstanding work being done by Kevin Meacham and Luis Prado. In a world where good service often goes unnoticed, it’s important to spotlight individuals who genuinely go above and beyond for their customers. As a long-time loyal Honda customer since 2007, having purchased over 6 to 8 vehicles in that time, I’ve had my fair share of experiences with various Honda dealerships. Unfortunately, many of those experiences, especially at other service centers, have been marked by inconsistencies, lack of communication, and overall dissatisfaction. There’s often a disconnect where customers feel valued only during the sale, but not afterward during routine maintenance or when dealing with major issues. This, however, was not the case at Norm Reeves Honda Irvine. The experience I had with Kevin and Luis was truly exceptional. Recently, I brought in both my CR-V and Type R with major service concerns that were not only complex but also caused significant financial stress. From the very beginning, Kevin was transparent, professional, and incredibly empathetic. He took the time to explain every detail, helped me understand the issues thoroughly, and offered reasonable solutions without any pressure. What stood out the most was his ability to manage the situation with calm confidence, even as he juggled a busy service department. I watched him engage with multiple customers, all while maintaining a consistent level of care and attentiveness. Kevin exemplifies what a true leader looks like. He knows how to delegate tasks efficiently, make informed decisions on the spot, and create a seamless experience for customers and his team alike. His communication skills, emotional intelligence, and technical knowledge are all top tier. It’s clear that Kevin is not just a supervisor, he’s someone who elevates the entire department and sets a standard that others should follow. Luis Prado, one of Kevin’s associates, is equally commendable. He is someone who shows genuine respect, professionalism, and care in every customer interaction. It’s rare to find individuals who combine technical skill with such a personable approach, and Luis does it effortlessly. He is clearly someone with leadership potential and should be nurtured for future roles where he can continue to inspire others. Together, Kevin and Luis operate as a truly dynamic team, creating a customer-first environment where people feel heard, respected, and supported. It’s because of employees like them that customers like me continue to choose Honda, not just for the product, but for the people behind the service. If anyone ever asked me, “Where should I take my car for service?” my answer would be immediate: “Go to Norm Reeves Honda Irvine and ask for Kevin or Luis. They’ll take care of you.” Honda, please take note: these two employees are exceptional ambassadors for your brand. They deserve to be recognized, rewarded, and given opportunities to lead and mentor others across your dealership network. Let their work set the example for what Honda service should look like. Thank you, Kevin and Luis, for turning a stressful situation into a smooth, respectful, and reassuring experience. Your professionalism and humanity did not go unnoticed, and it’s the reason I’ll continue to trust Honda for years to come.

5 stars for 5 years - I had the express pleasure of working with Service Advisor Jacob who was extremely down-to-earth, communicative, and solution-oriented; when it came to the issues my vehicle had following inspection, he went over each one in detail and did not try to push me into any services. He, Joshua, Luis, and Carlos all went above and beyond at their stations, and I fully trust them and the rest of the team at Norm Reeves to keep me successful and safe.

Quick in and out. They didn’t try to sell me on unnecessary things.