I’m posting this review to warn other potential customers. I was trying to set up an internet deal to avoid walk in to dealer and spending few hours to get to the correct price, but internet Sales person kept skipping the written quote and kept asking me to stop by at the dealer in order to get the aggressive deal. So when I stopped by, the number they put in front of me was completely different what they said verbally and even worse than the other Honda dealers. When I told them I got better price from the other Honda dealers the internet sales manger started being so rude and using unprofessional words like "No one can bit my price" and "If you find any better price I would change my name to Roghiyeh (which is very old fashion female name)" and when I got disappointed from his words he said your face look angry and better leave and was trying to give me a handshake which means bye. He was super rude person with zero customer service knowledge. So I left that local dealership and drove 15 minutes further to another Honda dealer and I got the exact deal that they promised with no issue or waisting my time, I wish I would stop by at that dealer from beginning instead of Norm Reeves Honda at Irvine. When I talked to my colleague I realized that he experienced the same exact scenario and met the same person and the same sales manager at that dealership and he left the dealership without purchasing, that means their strategy is to offer you aggressive deal if you stop by at their dealer ship and make you tired after few hours back and forte then taking advantage of being tired and making wrong decision to sign their paperwork. Not a pleasant experience at all and I got frustrated from the way that guy was talking to me. He said his is working 30+ years in this field and I am really sorry for that dealership owner who is missing a loosing a lot of business because of deploying that rude person with zero customer service.

I took my 2020 Honda Civic for service And recall item. They claimed the air conditioner was not working.. Totally misrepresented the whole job.Totally disgusted with the whole service Dept.

AC was blowing warm and 2 of the 3 components were given extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make sure it wasn’t covered , Nathaniel worked with the store I bought the car to supply all needed info and lo and behold a 2,000 job now only costs me my 50,00 deductible I give kudos to both of these Norm Reeves stores to save a customer 2,000.00

I don’t want to say that I had a good experience from this dealership. I visited this pleace after I called them and they said they will be able to help me with trade-in my leased vehicle even though my contract didnt get ended. I purchased Honda CRV and seemed like they gave me a good deal at the beginning. However, they played around with interest rate (8.99% for 5 years). This rate was crazy when honda website says there is 4.9% interest rate promotion. They offered me 4.9% after I purchase extended warranty which made me to pay extra thousand dollars. Here is the worst part. After I signed, they didnt take my leased car. They told me that they thought I was going to do early return which made me to pay about 10k to return. Why would I pay that money and return my old leased car early? I would rather just keep that leased car until my leased car ends. They kept saying there was miscommunication but I didnt trust that. It was my fault that I didnt check before I signed but I felt that they played around with me. They offered me about 3 thousand dollars less than Kelly Blue Book for my trade-in vehicle. And finally I ended up paying about 3 thousand dollars more to ask them to trade-in my vehicle because I didnt have any choice. They kept saying they tried their best to help but finally, I am the ONLY one who needed to pay about 6 thousand extra dollars more than I expected at the beginning. Yep it is my fault that I didnt check before I signed and make sure everything is correct. I learned the lesson. I trusted them too much. Please do not trust them. Very crazy that they are able to play around with interest rates and my leased car. Should have walked away……… Very disappointed and stressful. I could not even sleep well for 3 days because I was SO MAD. Thank you so much for giving me this kind of experience in my life. The worst experience.

Rude, deceptive and mean sales personnel. Prices thousands of dollars higher than reputable dealerships in Southern California. Do not waste your time here. If you request a price quote online, they will not send one, or send one way over MSRP. Norm Reeves must roll over in his grave each time they chase away a new customer. Norm Reeves Irvine is a disgrace to the entire Honda family. They despise their customers. Avoid any sales person with a 3 letter first name.

Complete rip-off, con artists. We bought a 2018 Honda Pilot new and the transmission went out at 60,000 miles. We called the dealer and they said that it wasn't under warranty. We paid $9500.00 to have a rebuilt transmission put in. Then after doing a bit of research and looking back at our contract, the vin number didn't match the car. The contract also showed that the cars transmission was covered under an extended warranty that we paid extra for. They admitted being wrong telling us it would be taken care of. So we got a $9500.00 credit towards a new car. I had to leave town for a family emergency and told them that my wife was coming in. The sales manager told me that he would make sure that my wife taken care of. Well they took care of her alright, we now have 6 years of an $869.00 payment on a $48,000 dollar car. They got her for every little penny that they could. I get that they are salesmen, but this is ridiculous. A complete, unfair, rip-off. Completely taking advantage of my wife. If you are looking for a new car, steer away from any Norm Reeves and I guarentee another dealership will take much better care of you. Now I hear from other people including people at other Honda dealerships along with a couple of different mechanics that Norm Reeves has a really bad reputation when it comes to the way they work with customers. Steer clear....very clear. You have bern warned.

Purchased a used 2021 Nissan NV200 from Norm Reeves Honda, Irvine. This was a out of state purchase as I live in Spokane, WA. The whole transaction from requested info, requested photos, and email correspondence was timely, accurate, and courteous. I received excellent customer service from Patrick Lucas, Nader Arani, and Chris Antolini. All 3 of these gentleman provided all the details and information I requested - many times over! Their finance department folks also provided all required documents and sent them to me overnight. The Nissan van was detailed and serviced and I was provided all the service info. This dealer did much more than the standard oil change and detail. I received a check list on all items they checked and serviced, and it is extensive. Very impressed with this also. I can highly recommend this dealership and its employees for providing a first rate out of state purchasing experience.

We wasted our time here. They run credit checks, agreed on the terms of the loan, put down $500 to hold the car, when we asked where the car was, Gus, the manager told us the car will arrive the next day. When we called the next day, we were told the car was damaged. I find this so hard to believe in this market. We were very disappointed at their service. We were not given any other options. Gus told us he did not want to sell a damaged car and the parts were not currently available. I had a feeling they would pull this sales gimmick on us but we decided to trust their word. If you don’t see a car on the lot, think twice before you allow them to run your credit and go through all the hassle.

Took my vehicle here for a airbag recall and left with a giant crack in my windshield on the side where they replaced the airbag. The service department rep told me they would call me back within 72hrs to give them time to "review the video". Despite waiting a week and then calling three times, they never called me back. I contacted the Bureau of Automtotive Repair to help mediate my concern. The compromise that the Norm Reeves service manager was willing to make was the following: Because my vehicle came in with a crack on the driver's side and a couple other small dings from pebbles, the best they can do is offer me 20% off. So, essentially, I would be out $160 and they would cover $40. Even though I bought my two year old vehicle at a Norm Reeves back in 2010, because the company will not do the right thing, I will NEVER patronize this business again and nor will anyone in my family. I would recommend that you do the same. There are plenty of other great dealerships with integrity.

CHO LEE * GUS HERNANDEZ* Ethan Kohan*** BretBaily** CHO LEE and GUS HERNANDEZ earned their 1 star rating today. CHO who came off as a very nice guy, and I’m sure he is still wasted my time. you had 1 job CHO. I went in for a Costco deal, I contacted them too BTW like I told you I would CHO LEE, and got a very unimpressive offer of 46K for Hybrid CRV. I left, shopped around. The top 5 dealers on this page had lower offers by 2K. Bret Bailey emails me about offers. Higher then what Ethan sent me. I say no, no again. Then asks to be taken off the lists. Then Cho calls me even after I asked to be not contacted. CHO Sounded very genuine. However, I told him. I’m not going over there 30 miles for you to lie to me. I’ll write you a 1* review if you do. He said the same thing they all say. “JUST COME DOWN HERE.” They’ll make a deal. I very hesitantly drove there gave CHOL a good chance, showed him 2 offers I’d already showed him. He started changing his story that he was close to the offer. Got Gus Hernandez. Gus gave me his best deal which was higher than my offers on hand. I walked away raised my voice. Apologies for the scene to the other employees not Involved. I yelled to CHO I told you I didn’t want to come down her for this. Gus said he never knew about our CHO and my talks about rates.so CHO, sounds like this is your mess. PS they called me as I was driving away. just like in TV took off a couple hundred. They get credit for that. But I didn’t go back. I was honest I would write this review if they wasted my time and I would be very upset. I’m still upset. Cue their robot response below 👇🏻.

As a previous customer I tried to lease a new car and sell our one. I guess business must be so good that you can have salespeople that ignore you, don't listen to your needs and that are just plain rude. Comparing NR Irvine to NR Huntington Beach is like night and day. I will not return to Irvine and I live 5 minutes away but will take the longer drive to Huntington Beach.

I am now up to my 4th car bought at Norm Reeves Honda in Irvine. Every time has been a great experience. This time I had Mark Atalig as a salesman, and he did a great job. Even though I was just replacing one Honda Pilot with a new Honda Pilot, he took the time to go over all the features. He made sure I got the colors I wanted and a great deal. The overall process was very smooth and efficient, and most importantly, he and the store did not waste my time. I would definitely recommend Mark Atalig as a salesman. Even with all that is going on with the chip shortage, Norm Reeves Honda in Irvine has about the best selection of any Honda dealership in Southern California, and they are the most reasonable dealership to deal with. As for their service department is also very friendly and efficient. They are honest about their times for completion (or if anything are ahead of time), they call with updates, and again, would highly recommend them for service. Overall, I am very pleased with my experiences with all aspects of Norm Reeves Honda Superstore in Irvine.

I recently bought a 2018 Honda Civic at Norm Reeves Honda Irvine. My overall experience was very positive. Joe Dawarpana was my salesperson and Rob Lesniak was the financial manager. Both gentlemen were polite, professional and thorough throughout the process. They were a pleasure to work with. I was particularly impressed with Joe. Joe provided key information, answered all of my questions and was very patient. I recommend him highly. If you need a pre-owned Honda, Joe is your guy! He will take good care of you. Love my “new” Honda!

Totally deceptive practices! Avoid NORM REEVES FOREVER I asked Joe to show me the cost of a car online, and asked if there were any additional fees or costs with the price advertised. He said only tax and DMV, so I used their site's online purchase option. I spent $200 on a car inspection and Joe still did not tell me about the additional fees. After I had already sent him my ID, insurance, etc., he said there would be $1118 +$1995 for an alarm I didn't ask for and some kind of paint coating that isn't installed yet. The price went up $3200 AFTER I had the car inspected and agreed to buy it at their list price.

we did buy a brand new ridge line car. Has a lot of scratches on the truck bed liner What a hassle to have the dealer change the liner , since is not repairable. Service department,especially the manager,of the department, needs to be working with the customers, the nice way . NO CUSTOMERS, NO JOB. EVERYONE IS REPLACEABLE.