Customer Service was perfect! I know we all are going through tough times but these are the days we all need to be there for each other and Matt did just that! Please take care of your great employees! It’s hard to find them! Thanks again!

Let me start off by saying that we started our new car search in the worst time possible because of the pandemic, high interest rates and car shortages. Nonetheless, we were in need of a mini van and could not wait any longer with 2 children under 2. Know that when you go into a dealership, due to all the above mentioned factors, there will be “accessories” the vehicle “come with” which translates to markups. We started our search at Norm Reeves Honda in Irvine. From the start I appreciated the customer service, we asked to speak to a Spanish speaking representative and where introduced to Leo Reza. My husband feels more comfortable negotiating in Spanish - Leo showed the professionalism, know how, calm demeanor we appreciated during such a stressful time. Leo was able to negotiate a great reduction but we wanted to compare with other dealerships. We contacted Freeway Honda, Hardin Honda, Buena Park Honda, Downey Honda and none of them had the model, trim or color we were looking for. We drove to Norm Reeves in Cerritos (due to their multiple advertising) and had a bad experience, so much so that I have been contacted by them and they are taking corrective action - so I can’t comment on what they could have offered vs their Irvine location. During a two week period in between, Leo kept in contact with my husband letting him know the availability of the vehicle we were looking for, sending him pictures of the vehicle and scheduling an appointment with us. We went in 2 weeks later - to our disappointment, the interest rate had gone up which was not the dealers fault of course, but threw a wrench in our plans. Leo was able to work with us and negotiated an additional markdown to make the sale happen. Leo helped us through the whole sale process, keeping us informed of “next steps”, taking the extra time in showing us the specifications of the vehicle and making himself available even after the sale, should we have additional questions. I appreciated Leo’s calm, maturity, clear explanations. Never did I feel rushed - Leo gave us time to think, discuss and he provided useful feedback which made a difference in our purchase. FYI, credit unions such as Schools First offer better rates than banks or Honda Financing. During our search, I saw a lot of young, eager, pushy sales men which turned me off. I felt Leo listened and did as much as he could considering there is a profit to be made. I truly feel that is Leo had not conveyed that trust, I would not have purchased during such a stressful time. Thank you Leo, I highly recommend your excellent customer service skills.

Had a great experience at Norm Reeves. The process to purchase a vehicle went smooth from start to finish. Chris Antolini & Kasem Alsalah were a great team. They were both very friendly & professional. They were patient and answered all questions thoroughly. My son and I had an awesome experience & we will be forever grateful.

My dad and I met Ms.April Dean from Normreves Vw she made me feel at home, gave me trust that the car that we were buying was safe and reliable. I Would recommend Ms.April if your interested in buying a car. I would look to her to buy my next car

finally found the answer to my 5 year issue with acceleration. I've been to another dealer many times for regular maintenance and have mentioned I have a sluggish, slow acceleration. On the machine it showed fine but they didn't seem to think it was an issue. As the years went on, it was worse or better for no real reproduceable reason. I finally had it at the other place and went to Norm Reeves. I had a great chat with both Kevin and Mitch about the issues. Suspected culprits (MAF, Transmission). The issue was a sneaky one to the naked eye. You actually had to get in an root around, push on things. The service tech did a great job. After a thorough look around and pushing on stuff the answer revealed itself. (See pics) the intake boot, the one just on the other side of the engine air filter was cracked. You can see how bad it is when pushed (orange rod in pic). Because it was under pressure it would only gap open when under acceleration's g-force. This would let in unmetered air and blow out the air/fuel mixture. After putting on a new hose. My car is like new!!! Acceleration is crisp and responsive. MPG shows higher numbers already and we all know what that means. So glad I changed over to Norm Reeves. Thanks again for helping to solve this issue and getting me back on the road again. Pupper says thanks too! After all, that's her ride to the park.

Nate in service took great care of me. My inverter in my Honda Civic Hybrid went out and they were able to cover the entire repair under warranty when I thought I was going to be spending a couple thousand dollars to repair. Great communication and great customer service.

Had a wonderful experience purchasing my Honda Accord with Mehdee! He was very helpful and clear when it came down to buying the car. He’s very friendly and gave such a wonderful customer experience. I highly recommend to look for Mehdee if you are looking to buy a car!

The mechanic, Brandon Son, provided excellent service and repair for my car.

Mehdee was very polite and helpful. He helped me tremendously with the process. Helped me trade in my car and get a good deal with an almost brand new car. I would definitely recommend this dealership to anyone. Mehdee and LJ will definitely take care of you.

Stop wasting your time worrying about which dealership to go to and find Sam Romero and Robert in sales, Sam the Sales Manager. Trust me, I've dealt with sales agents, sales managers, and general managers from all, yes ALL of the Honda, Kia, Hyundai, and Mercedes dealers in greater orange county from Long Beach to Riverside. Everyone is adding market adjustment mark ups to the msrps except Norm Reeves. Don't fall for this fake mark up as it's lowkey illegal and they'll blame it on the lack of car inventory. I needed to trade in my Mercedes and get a brand new car. I train people in sales and do business consulting so I enjoy watching the salesmen perform and give them a hard time. In this market, you can tell which dealerships are cash poor and can't buy your car for much while others can easily out bid them with lots full of cars. Robert, Sam, and Sam here at the Norm Reeves Honda Irvine were straightforward and worked out a deal for my Mercedes, where I got more than what I pushed for. Next, I got a brand new Honda accord. Why? Well it's the safest sedan as it was awarded IIHS safety pick plus, which the Hyundai Sonata and Kia K5 were not awarded. Many luxury cars weren't awarded either... You can be a pro driver but people will be reckless out there and we have no control over that. Lastly, I see lots of reviews groaning about the security system "mark up". This is not a mark up on MSRP as you're paying for a real security system. Honda doesn't build security systems in their cars at the factory unlike Mercedes for example. Reality is, with a bad economy, car theft and property crime often rise sharply and trust me they're doing us all a favor. Make sure to call first and get in touch with Sam in sales to get you started. Don't be one of those people who fall prey to whichever salesman was standing outside "first in line". Each salesman works differently. Talented salesmen like Sam give people the best deals while others do not so that they can maximize commission with each sale instead of focusing on getting more sales.

I wanna thank the team over at Honda! My boy Sam came through once again. This is my 3rd Honda I’ve bought from him. Straight shooter no Bs. He set me up with Freddy Paul who was great. He showed me what I asked for and gave us our space to look at the car and talk about. Didn’t feel pressured at all. If you need a good deal and not feel you got taken and vantage of due to these crazy time hit up Sam or Freddy!

Went this morning to look at a possible purchase, was lucky to get Brett as my sales, along with the manager Ed, they were patient and understanding and took the time to consult with me on what I could afford. Would highly recommend this location here in Irvine as they are very attentive and considerate.

Armando is GOAT. I hate having to deal with issues when it comes to my car and it brings me a lot of comfort knowing that Armando at Norm Reeves will take care of me. My car battery died on me, he was able to help me same day and got me in and out in less than 30 minutes (obviously it was a miracle) but holy cow. Overall, every service person I’ve interacted with has been great. Just wanted to especially shout Armando out because he was just chef’s kiss!!

Matthew my advisor and the others every time provided exceptional service to me as he was very knowledgeable and sincere. I got the inspection and he went way out of his way to help me: completely stated the issue, gave me routes to take, and provided the quote price for it. Everything was excellent. Thank you so much for the great service. Have a great night and rest of your week to all!

Great service center. Brian was especially helpful and made sure that all of my issues were taken care of. They also have a comfortable waiting room.

went in for evaluation of my used car. Friendly and accommodating. good offer. I recommend this dealership to anyone who wants great customer service.

A HUGE Sought out to - Mark Farrugia - service advisor, Toan - technician who worked on my car, Jason - Shop Foreman, Cathrine - Service Director and most importantly - Eric Ferentz - a General Manager. You must be wondering why I noted all these names in my review - right? Please read the review here and discover the outstanding example of actual customer obsession and the ownership they delivered to me. I have a brand new Honda Odyssey 2022 model, and it has been barely driven around 4k miles; a few weeks back, I started getting a clicking and rattling noise coming out from the right side of the dashboard. But, again, it's a brand new car, so I was anxious about causing such issues considering that I am very meticulous and concerned regarding noises while driving the vehicle. I visited the Norm Honda services center; Mark Farrugia, a service advisor, received my car, noted the issues in detail, and assured me that he and his team would do their best to find out the problems. Noise issues are sometimes hard to diagnose and find in the first place, and he said considering the car is new, he would take very measurable steps to make sure they could see the issue rather than ripping apart everything. We were expecting the issue to be fixed within a day, but believe me or not, the team had to continuously narrow it down for close to 10 days to identify the actual reason. During the process, I got slightly impatient and lost hope; I also got frustrated and asked for added support from Eric Ferentz - a General Manager at Norm Honda, to see if he could help. I am so glad to see that Eric was extremely prompt and very approachable. He immediately reached out to his service team and took additional information. He assured me that the team is technically savvy and they have all the proper requirements to diagnose the issue and never let it fail on this one. Mark was firm on the communication and always kept me informed about the progress, pretty much 2-3 times a day. I also want to thank the technician Toan who test drove the car with me from 1st day and never gave up on fixing the issue until the 10th day until I got it back. Finally, I want to thank Jason - the shop foreman who made himself available all the time to Toan and Mark to make sure to provide all of his technical skills and guidance to fix the issue. Special thanks to Cathrine, the service director, for his continued leadership, involvement, and personal attention to his team. This shows a bias for action, working backward, and fixing the issue. I have always been amazed by the genuine customer obsession and ownership that Norm Honda and their team show to their customer. The genuinely fantastic way they earned my trust back. The excellent service you could ever get around Irvine and OC areas for your Honda cars with NO SHORTCUTS or compromise in quality.

Had an issue with scheduling the service pick up, things happen, but they did a great job mitigating any inconvenience and making it right. Never confrontational but rather reassuming of their intent to make it right. Best service I seen in a long time!

Absolutely love coming to this dealership I get great customer service from Sebastian and Chris. We bought a car here a few months ago went back today for something completely different, and their up front honesty and transparency. Would definitely recommend and looking forward to making this our go to dealership!

I got my first hybrid thanks to the best mechanic there JOE, also Sebastian he was kind and made sure I left happy and I am very happy! These two made my day!!!

Update a few days after a bad experience: You just have to give it to individuals who own up to their mistakes and the general sales manager here not only demonstrated accountability for his own team, but the love and dedication for his dealership and his career. He gave a resolution that addressed my concerns, listened, followed up, and ensured the entire time I gave Norm Reeve Irvine a second chance, I wasn't going to regret it. This is what customer service should always be like. From 11/17/21 The worst Honda dealership of them all and I have called around and spoke to many. The sales team is careless and do not know what customer service means. I drove 1.5 hours to their dealership and due to miscommunication from them they were not willing to address the issue. Instead, Robert from internet sales rolled his eyes and sat in the chair laxed. Talking about body language!

Mark is an excellent advisor!! He was very attentive when we discussed why I came into Honda. He wrote down every concern and comments I made. When he checked me in, he described what would happen during my service. When he had an update, he called and gave me options. Then a few hours later, he called and notified that my car was done and I could pick it up.

Excellent service from Nate R. and Hamid in sales. They were extremely accommodating, and the communication was excellent. In fact everyone that I encountered at Norm Reeves Honda was very nice and helpful. I would recommend that anyone looking to contact Norm Reeves Honda in Irvine calls the store. I submitted a few inquiries via Honda's website and also directly through Norm Reeves' website and wasn't able to reach anyone, however when I called I was able to get through right away. This review is specifically related to my sales experience. I have not yet visited their store for service.

I am now up to my 4th car bought at Norm Reeves Honda in Irvine. Every time has been a great experience. This time I had Mark Atalig as a salesman, and he did a great job. Even though I was just replacing one Honda Pilot with a new Honda Pilot, he took the time to go over all the features. He made sure I got the colors I wanted and a great deal. The overall process was very smooth and efficient, and most importantly, he and the store did not waste my time. I would definitely recommend Mark Atalig as a salesman. Even with all that is going on with the chip shortage, Norm Reeves Honda in Irvine has about the best selection of any Honda dealership in Southern California, and they are the most reasonable dealership to deal with. As for their service department is also very friendly and efficient. They are honest about their times for completion (or if anything are ahead of time), they call with updates, and again, would highly recommend them for service. Overall, I am very pleased with my experiences with all aspects of Norm Reeves Honda Superstore in Irvine.

We have been utilizing Norm Reeves Honda Superstore Service for our 2016 Honda Accord and are extremely satisfied. Kevin Meacham, the Service Manager is nothing short of stellar in his professional and knowledgeable approach to providing top not guidance, service and results. We are extremely pleased with Kevin and his staff's professionalism, courtesy and overall service experience. I would highly recommend anyone looking for the best in Honda service to contact Kevin Meacham at Norm Reeves Honda in Irvine as you will be glad you did. Thanks to Kevin and his staff for another job well done!