Once again Freddy Paul helped us get another car. This time it was for my Daughter. We went with a new car for her safety. We are a Honda family. Also, Special shout out to Sam as well for always making us feel like family. Great service and no BS!

I chatted with a lot of Honda salesman the last two weeks not thru phone calls but emails. Because we have had bad experiences with salesman in the past when buying other vehicles. Bryan Michel was extremely patient with me and respected the way we email communicated. Even if the sale falls through 😉, I would highly recommend him to anybody else. He is an excellent face for the company and an asset to your organization. You are lucky to have him as a employee.

I am extremely delighted with my purchase of CR-V from Norm Reeves Honda, Irvine few months back. Sue Youness from Sale Team helped me for the Purchase Process. She provide required information timely manner and committed delivery also met. F&I Staff also good during documentation Process. My purchase end to end Process smooth at Norm Reeves Honda, Irvine Thank you Sue for your support for purchase of award Winning Honda CR-V

If you want to buy a car in here, find HAMID!!!!, he will take care everything you need!

Purchased a used 2021 Nissan NV200 from Norm Reeves Honda, Irvine. This was a out of state purchase as I live in Spokane, WA. The whole transaction from requested info, requested photos, and email correspondence was timely, accurate, and courteous. I received excellent customer service from Patrick Lucas, Nader Arani, and Chris Antolini. All 3 of these gentleman provided all the details and information I requested - many times over! Their finance department folks also provided all required documents and sent them to me overnight. The Nissan van was detailed and serviced and I was provided all the service info. This dealer did much more than the standard oil change and detail. I received a check list on all items they checked and serviced, and it is extensive. Very impressed with this also. I can highly recommend this dealership and its employees for providing a first rate out of state purchasing experience.

Great dealership and honest service

I had a good deal at there. Thank you.

Tony is great person to deal with. I took test ride of new accord

Most definitely best Honda store in So Cal. Drew was our salesman. Great attitude and communication skills. Guys at the desk were able to construct a great lease deal for me and my family. Took all steps patiently and with no pressure. And Honda Pilot is a great overall SUV. That V6 purrrrs to my ears. Love it.

Best experience I have ever had at a dealership. Excellent service, great options at AMAZING prices. They got me the BEST deal on a FANTASTIC car!!! It was so easy, in and out with a new car! I honestly believe my family will be buying our future cars here. 10/10 experience

Customer Service was perfect! I know we all are going through tough times but these are the days we all need to be there for each other and Matt did just that! Please take care of your great employees! It’s hard to find them! Thanks again!

Let me start off by saying that we started our new car search in the worst time possible because of the pandemic, high interest rates and car shortages. Nonetheless, we were in need of a mini van and could not wait any longer with 2 children under 2. Know that when you go into a dealership, due to all the above mentioned factors, there will be “accessories” the vehicle “come with” which translates to markups. We started our search at Norm Reeves Honda in Irvine. From the start I appreciated the customer service, we asked to speak to a Spanish speaking representative and where introduced to Leo Reza. My husband feels more comfortable negotiating in Spanish - Leo showed the professionalism, know how, calm demeanor we appreciated during such a stressful time. Leo was able to negotiate a great reduction but we wanted to compare with other dealerships. We contacted Freeway Honda, Hardin Honda, Buena Park Honda, Downey Honda and none of them had the model, trim or color we were looking for. We drove to Norm Reeves in Cerritos (due to their multiple advertising) and had a bad experience, so much so that I have been contacted by them and they are taking corrective action - so I can’t comment on what they could have offered vs their Irvine location. During a two week period in between, Leo kept in contact with my husband letting him know the availability of the vehicle we were looking for, sending him pictures of the vehicle and scheduling an appointment with us. We went in 2 weeks later - to our disappointment, the interest rate had gone up which was not the dealers fault of course, but threw a wrench in our plans. Leo was able to work with us and negotiated an additional markdown to make the sale happen. Leo helped us through the whole sale process, keeping us informed of “next steps”, taking the extra time in showing us the specifications of the vehicle and making himself available even after the sale, should we have additional questions. I appreciated Leo’s calm, maturity, clear explanations. Never did I feel rushed - Leo gave us time to think, discuss and he provided useful feedback which made a difference in our purchase. FYI, credit unions such as Schools First offer better rates than banks or Honda Financing. During our search, I saw a lot of young, eager, pushy sales men which turned me off. I felt Leo listened and did as much as he could considering there is a profit to be made. I truly feel that is Leo had not conveyed that trust, I would not have purchased during such a stressful time. Thank you Leo, I highly recommend your excellent customer service skills.

Had a great experience at Norm Reeves. The process to purchase a vehicle went smooth from start to finish. Chris Antolini & Kasem Alsalah were a great team. They were both very friendly & professional. They were patient and answered all questions thoroughly. My son and I had an awesome experience & we will be forever grateful.

My dad and I met Ms.April Dean from Normreves Vw she made me feel at home, gave me trust that the car that we were buying was safe and reliable. I Would recommend Ms.April if your interested in buying a car. I would look to her to buy my next car

finally found the answer to my 5 year issue with acceleration. I've been to another dealer many times for regular maintenance and have mentioned I have a sluggish, slow acceleration. On the machine it showed fine but they didn't seem to think it was an issue. As the years went on, it was worse or better for no real reproduceable reason. I finally had it at the other place and went to Norm Reeves. I had a great chat with both Kevin and Mitch about the issues. Suspected culprits (MAF, Transmission). The issue was a sneaky one to the naked eye. You actually had to get in an root around, push on things. The service tech did a great job. After a thorough look around and pushing on stuff the answer revealed itself. (See pics) the intake boot, the one just on the other side of the engine air filter was cracked. You can see how bad it is when pushed (orange rod in pic). Because it was under pressure it would only gap open when under acceleration's g-force. This would let in unmetered air and blow out the air/fuel mixture. After putting on a new hose. My car is like new!!! Acceleration is crisp and responsive. MPG shows higher numbers already and we all know what that means. So glad I changed over to Norm Reeves. Thanks again for helping to solve this issue and getting me back on the road again. Pupper says thanks too! After all, that's her ride to the park.

Nate in service took great care of me. My inverter in my Honda Civic Hybrid went out and they were able to cover the entire repair under warranty when I thought I was going to be spending a couple thousand dollars to repair. Great communication and great customer service.

Had a wonderful experience purchasing my Honda Accord with Mehdee! He was very helpful and clear when it came down to buying the car. He’s very friendly and gave such a wonderful customer experience. I highly recommend to look for Mehdee if you are looking to buy a car!

The mechanic, Brandon Son, provided excellent service and repair for my car.

Mehdee was very polite and helpful. He helped me tremendously with the process. Helped me trade in my car and get a good deal with an almost brand new car. I would definitely recommend this dealership to anyone. Mehdee and LJ will definitely take care of you.

I wanna thank the team over at Honda! My boy Sam came through once again. This is my 3rd Honda I’ve bought from him. Straight shooter no Bs. He set me up with Freddy Paul who was great. He showed me what I asked for and gave us our space to look at the car and talk about. Didn’t feel pressured at all. If you need a good deal and not feel you got taken and vantage of due to these crazy time hit up Sam or Freddy!

Went this morning to look at a possible purchase, was lucky to get Brett as my sales, along with the manager Ed, they were patient and understanding and took the time to consult with me on what I could afford. Would highly recommend this location here in Irvine as they are very attentive and considerate.

Armando is GOAT. I hate having to deal with issues when it comes to my car and it brings me a lot of comfort knowing that Armando at Norm Reeves will take care of me. My car battery died on me, he was able to help me same day and got me in and out in less than 30 minutes (obviously it was a miracle) but holy cow. Overall, every service person I’ve interacted with has been great. Just wanted to especially shout Armando out because he was just chef’s kiss!!

Matthew my advisor and the others every time provided exceptional service to me as he was very knowledgeable and sincere. I got the inspection and he went way out of his way to help me: completely stated the issue, gave me routes to take, and provided the quote price for it. Everything was excellent. Thank you so much for the great service. Have a great night and rest of your week to all!

Great service center. Brian was especially helpful and made sure that all of my issues were taken care of. They also have a comfortable waiting room.

went in for evaluation of my used car. Friendly and accommodating. good offer. I recommend this dealership to anyone who wants great customer service.